Service Hub story

In July, Logica launched its new Services Hub - a transformation of its service delivery model that provides clients further value for money and 24/7 technical support.

The Service Hub enables Logica to deliver a higher level of standardisation and efficiency for commodity-based services, with a focus on quality and Continual Service Improvement.

“The Service Hub transforms Logica’s approach to service delivery for both its existing and future clients,” said Colin Holgate, CEO Asia Pacific. “With this new model, clients can choose between having an onshore, offshore or blended delivery of our services. This means they can create the perfect mix of high level, onsite support and cost efficiency for their IT infrastructure.”

The Service Hub officially launches Logica’s blended delivery model, allowing clients to reduce costs by taking advantage of resources based both locally and in the Philippines. The Services Hub also gives clients 24/7 support with access to overseas service desks whyen local facilities are closed.

The Service Hub’s full range of services includes:

  • Service catalogue
    Built around robust standards, these services can be delivered from a centralised location, at a high quality and unit commodity price.
  • Service desk
    Includes call management and registration, incident management and request fulfilment.
  • Operations
    Includes event management, batch operations and scheduling, backup, virus and patch management, as well as on-call support services.
  • Service management support
    Includes Client reporting, problem management support and configuration management support.
  • Enterprise management
    From enterprise tools support and development, through to data centre management and services infrastructure support.

Clients already taking advantage of the Service Hub include Aurora Energy, Hydro Tasmania and Endeavour Energy.

If you’d like further information on Service Hub, please contact Sasha Mladenovic.

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