Logica to take on application management outsourcing for KPN network information systems
Logica, a leading European IT and business services company, today announces the signing of a five-year outsourcing contract with KPN. The contract covers application management services for KPN‘s strategic network information systems. Twelve employees of KPN IT in the Netherlands joined Logica’s Outsourcing Services division on 1 July 2008.
This contract is the result of Logica’s ongoing focus on growing business with customers by demonstrating value to them. The transfer to Logica will allow KPN to continue to implement a strategic sourcing policy achieving higher efficiency through reduced costs of customer services and improved quality of delivery.
Logica is responsible for the management of more than fifty IT applications for network administration and geographical information on network elements in the domain IT4W&O (IT for Wholesale & Operations) of KPN. The managed application portfolio contains both legacy systems and new network information systems that Logica has been developing for KPN since 2005.
Logica will deliver the application management services based on blended sourcing, which means that different activities are performed in the most suitable and cost-effective location. Project management and parts of the incident handling will be provided from Logica’s offices in the Netherlands. The majority of activities will be performed in Logica’s application management centre in Bangalore (India).
KPN and Logica have a strong and long established relationship which has recently been further strengthened with the signing of a three-year contract for the development and management of KPN’s strategic network information systems. In addition, KPN decided in January 08 to outsource its HR Shared Service Centre to Logica (value: 40 million Euros). More information on both contracts can be found here and here.
NOTES TO EDITORS
About KPN
KPN is the leading provider of telecommunications services in the Netherlands, serving customers with wireline and wireless telephony-, internet- and TV services. To business customers, KPN delivers voice-, internet- and data services as well as fully-managed, outsourced ICT solutions. Both nationally and internationally, KPN provides wholesale network services to third parties, including operators and service providers. In Germany and Belgium, KPN pursues a multi-brand strategy with its mobile operations, and serves multiple customer segments in consumer as well as business markets. At September 30, 2007, KPN served 5.5 million wireline voice subscribers, 9.1 million mobile customers, 2.6 million Internet customers and 0.4 million TV customers in the Netherlands as well as 16.8 million mobile customers in Germany and Belgium. With 27,155 individuals (24,890 FTEs), KPN posted revenues of EUR 8.9bn, with an EBITDA of EUR 3.7bn in the period January - September 2007. KPN was incorporated in 1989 and is listed on the Amsterdam, New York, London and Frankfurt stock exchanges.
About Logica
Logica is a leading IT and business services company, employing 39,000 people across 36 countries. It provides business consulting, systems integration, and IT and business process outsourcing services. Logica works closely with its customers to release their potential - enabling change that increases their efficiency, accelerates growth and manages risk. It applies its deep industry knowledge, technical excellence and global delivery expertise to help its customers build leadership positions in their markets. Logica is listed on both the London Stock Exchange and Euronext (Amsterdam) (LSE: LOG; Euronext: LOG). More information is available at www.logica.com.
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Erwin Cardol
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E-mail: pr.nl@logica.com